By submitting your booking request you acknowledge and agree to our cancellation policy:
(a) The Hirer must advice the Company in writing about their cancellation. Email is acceptable. It will take effect from the day it is received by the Company.
(b) In case of a cancellation by the hirer – for a 50% refund of rental fees, cancellation must be made fourteen full days prior commencement of the booking.
(c) If the Hirer cancels less than fourteen full days in advance, 25% of the rental fees will be refunded.
If the cancellation is less than 7 full days in advance, no rental fees will be refunded to the hirer.
(d) Cleaning fees will always be refunded in full, if the booking has not commenced yet.
(e) No fees are being refunded if the Hirer decides to return the Trailer early.
(f) The Company reserves the right to cancel a hire for reasons which are outside of the Company’s control including but not limited to evacuations due to severe weather events (cyclone, flooding, bush fire, etc.) or damage to the Trailer from the previous hire which can not be fixed in time and will severely impact the Hirer. In case of a cancellation by the Company, all fees paid will be refunded to the Hirer. The refund is limited to the total amount of rental fees paid and the Company will not accept liability for any other charges or fees the Hirer incurred in association with the booking (e.g. flight tickets, transfers, accommodation charges, etc.)
COVID-19 Refund Policy
Scenario 1: Unplug Rentals can’t operate due to lock down of our area locally or state wide, or because of a shut down of our business required by law or legislation or due to be deemed a close contact of a confirmed case or a high risk venue.
→ All deposits will be refunded in full.
Scenario 2: You are not allowed to travel to our area of operation due to state border closure or localised shut downs within WA or if you are in a (locked down) local hotspot area interstate.
→ Our standard cancellation policy applies, but we will offer you a voucher over the amount already paid to us and will work with you to find a suitable time to transfer your booking to a later date, subject to availability.
Scenario 3: You are unable to travel due to personal circumstances such as exposure to Coronavirus or COVID-19 diagnosis and/or are required to self isolate/quarantine.
→ Our standard cancellation policy applies, but at our discretion we will try our best to find an acceptable solution for everyone, depending on the time we receive your cancellation request.
Payments and Confirmation
We require 30% of the booking value to secure your booking. When we receive your request, we will double check all details and make sure we have availability for your selected caravan/camper trailer. We will get back to you if there are any issues.
To confirm we will email you the hire agreement with your booking details which we require to be completed during handover. Please double check this agreement carefully and make sure all booking details are correct.
The remaining balance of your booking is due 30 days prior to commencement of the hire. Failing to pay the remaining balance on time will void your booking.
The basic excess on all our Trailers is $2000. If the Hirer chooses to have the Company deliver, set up and pack down the Trailer, the excess reduces to $1000.The Company does not offer options to reduce those amounts. We strongly suggest that the Hirer looks into obtaining travel insurance to cover the excess.
For bookings less than 7 days
You will receive a link via email to allow us to pre-authorise your credit card for the amount mentioned above one day before your rental commences. We will not charge your card! Once the caravan/camper trailer has been returned with no damage, we will cancel the pre-authorisation on your card or it will lapse automatically.
For bookings more than 7 days
You will receive a separate invoice for the security bond which needs to be paid in full into our bank account via EFT (we don’t accept credit card or cash payments for this bond). You may choose to pay the bond at a later stage, however it needs to be paid no later than 24 hours prior to the start of your rental. Once the caravan/camper trailer has been returned with no damage, we will transfer the funds back into your bank account. (Please allow up to 5 days for the funds to show up in your account.)
Failing to pay the security bond will void your booking!
Terms and Conditions – Hire Agreement
By submitting your booking request you agree to our Terms and Conditions of Hire .