How do I know if a tour is confirmed?
When we receive your tour booking through our website, we take a pre-authorisation for the cost of the tour on your credit card and liaise with with the operator to book your tour. As soon as we get their confirmation, we process the payment via credit card and will email you all the details and a booking confirmation number.
What happens in case the operator is booked out or the date is unavailable?
We will liaise with the operator and try to source a suitable alternative. You are free to accept or decline!
In the rare case we can’t find any available spots or if you don’t like the alternative offered, we will cancel the pre-authorisation on your card. No payment will be taken in this case!